Our wheels come standard with 1 year of complimentary wheel truing and spoke replacement. If outside of the 1 year window, please contact us directly. We will always strive to find an amicable solution.
For riders outside of the Portland area: We will gladly send spare spokes and nipples at your request. We maintain a log of our wheels so if you’ve lost your build certificate, no worries! You may also take advantage of our warranty by shipping your wheels to us within the warrantied period.
This warranty is only applicable to complete wheels purchased through Sugar. If you are providing your own components we offer 1 month of complimentary wheel truing.
Aluminum Alloy Nipple Warranty
We use DT Swiss high grade 7075 series alloy nipples that have been dual-stage anodized by Pace-Line. These are some of the most durable, corrosion-resistant aluminum nipples available. Still, aluminum is not as durable as brass. Even with a precision, high-quality wheel build, aluminum alloy nipples are susceptible to failure. For this reason, Sugar offers a limited 90-day warranty for aluminum alloy nipples.
Some of our high-performance production wheels come standard with aluminum alloy nipples. If requested, we will substitute them with brass at no extra charge.
Crash Replacement – Alloy Rims
We want you to confidently purchase the wheels of your dreams. All alloy wheels purchased through Sugar come with a one year crash replacement policy: we will replace your damaged parts for 25% off msrp within the first year of ownership.
Crash Replacement – Carbon Rims
All carbon rims come standard with a generous lifetime crash replacement program from their manufacturers. As with alloy Rims, Sugar will offer replacement hubs, spokes, and nipples at 25% off regular price within the first year of ownership.
All wheels are built to order. We typically do not accept returns unless it is a warranty issue, but we consider each situation on a case-by-case basis.
Any unused Tire, Skewer, or Wheel Component (hub, rim, un-cut spokes, nipples) may be returned to us in like-new condition within 30 days of purchase.
You can initiate a return from Sugar by mail or at our Portland retail location, regardless of whether you made your purchase online, by phone, or in our Portland store. Proof of purchase is required.
To begin the return process via mail, please contact Sugar Wheel Works during store hours at: 503-236-8511. You may also contact us via e mail: firstname.lastname@example.org. Please include the reason for the return and how we can contact you. If you choose to mail your unopened items to our store, please include proof of purchase, a return mailing address, phone number, and e mail.